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About US

We are Family Owned & Operated Business. We have been in business since 2011. Tiny Town offers several different Childrens Boutique Brands along with Accessories! From the perfect baby gift to the last minute birthday gift, we have you covered. Our goal is to offer quality items at affordable prices. If you have any questions or concerns please email us at tinytownhelp@gmail.com or call us at 270-824-0434.

Return Policy: We do not do returns. We do exchanges only!(unless error on our part) In the event of an exchange you will need to ship item(s) back to us and we can exchange for you. We will credit shipping back if the reasoning for exchange is our fault. There is absolutely NO EXCHANGES on past season items or items on clearance of 55% or more. Those items are sold as is non returnable.

Layaway Policy: We do offer layaway if you would like to start an online layaway you will need to contact us at the email or number above to begin your layaway. Layaway terms are as stated: Layaway deposits are 20% down of your total. Your payments are due every 30 days 20% of your remaining balance. It is your responsibility to keep up with your payments. All deposits & payments are non refundable. There is also no exchanges or returns on past season items regardless of the payout dates. If you layaway goes unpaid for 60 days or more, items are subject to be returned to stock with or without warning. We are not obligated to remind you of your layaway though we do try.

Local Customers: Cant make it in to grab your size? No problem, just order online, when checking out use code "freeship" at checkout. This code will let us know that the order is a in store pick up. If you do use this code we will NOT ship. It will be at the store for pick up!

 

Shipping: Shipping items as early as next business day. We try our very best to have good shipping times. Tho we are busier at times we will have slower shipping. Shipping times may vary but we ask that you be patient that it could take up to 7-10 business days for shipping & processing. Tho is is unlikely. Again if you are local and leave us a message about wanting to pick up we will NOT ship the items. We will also refund the shipping when items are picked up. 

 

Embroidery & Vinyl Custom Items: Vinyl items typically take a few days to make, embroidery is something we outsource. We do not do this in store. So wait time on these items vary. 2-4 wees on embroidery is fair even tho it could be a lot shorter time frame.